SSWI — When in doubt, buff it out.
Tiger Tip #2,
Written in Frisco, TX on May 15, 2005 and tagged with mac os x tips.
14 Comments, 0 Tweets, why not add one?
If you are having problems with the finder recognizing blank media, a DVD or CD then this tip is for you.
The Finder has been giving me this error all day:
This disc could not be used because the disc drive is not supported (Error code 0x80020025)
I finally found a solution, albeit a very strange one. It seems there is a bug in the Finder that is only seen the first time you try to insert blank media, it can be cured by restarting the Finder, either by logging out and back in, or by force restarting the Finder by executing an option-apple-esc and selecting the Finder from the Force Quit Applications window.
The finder will restart and all should be happy once more.
If you post about this on Twitter, please use the hashtag #silly482.
Chris J. Davis, on March 1, 2007
Colin D. Devroe, on March 1, 2007
I haven’t had this issue, and have only read about it on your site. I wonder how widespread this problem is. Or if your disc was just dirty or something.
Vincent Grouls, on March 1, 2007
I too had this problem, with both my CD Rewriters. Thanks for this easy (hopefully temporary) fix, Chris.
Luke Wertz, on March 1, 2007
Is this problem limited to 10.4, or has it also been seen in 10.4.1? I know I have had these issues, but I haven’t gotten a chance to download 10.4.1 yet.
Blessings,
Luke
Ellen, on March 1, 2007
I have a new PowerBook G4 with version 10.4.1.
I was delighted to be able to easily burn a disk the first time I tried it.
Now it won’t work … I’m getting the error above.
But restarting the computer or forcing the finder to quit does not solve the problem.
Help!
Geoff B, on March 1, 2007
Restarting the finder solved this problem for me, on a Powerbook running 10.4.1.
It also solved the annoying problem that calculating the size of the Burn Folder (via the bottom right corner of the Burn Folder window or via Get Info) always showed 0K. After restarting the finder, it told me the real size.
Thanks for the solution!
Tauni, on March 1, 2007
I have been receiving a similar error when I try to burn a DVD. The suggested solution did not resolve the problem. My error comes while writing the DVD-R media.
Error is 0x8002006E
I have tried bith drives. When I insert the blank media in the DVD drive it will not mount the blank DVD.
Any Ideas greatly appreciated.
Tauni
Ross, on March 1, 2007
This didn’t fix the problem for me
Ari, on March 1, 2007
Fixed it for me. Thank you, Chris!
kenn, on March 1, 2007
i just had to use this solution for 10.4.7 on a macbook pro!
Carla, on March 1, 2007
That’s why I keep the “Quit Finder” option safely in the File menu, just in case I suffer such an odd glitch. Works like a charm. :)
That’s really an odd bug — any word from the Apple kb people about it?
Chris Gray, on March 1, 2007
Thanks for this solution! I have a new MacBook Pro with Tiger, and have never burnt a DVD before. The error message (0x8002006E) annoyed me a great deal - especially as it’s called ‘Superdrive’, but then restarting the Finder did indeed solve it, and I’ve had no problems since.
livin.stephen, on March 1, 2007
I get an error-code 0x8002006 when trying to burn DVDs. I use a powerbook on 10.4.
Restarting finder, or even the computer itself, did not help.
Neither did patchburn.
( Funny how this happened a month after my 1-yr warranty expired ! )
livin.stephen, on March 1, 2007
console log to support my previous request for help (from a few mins ago regarding 0x8002006E while trying to burn a DVD on my Powerbook running 10.4.8)
Finder: Burn started, Fri Dec 8 09:02:51 2006
Finder: Burning to DVD+R media with DAO strategy in MATSHITA DVD-R UJ-845E DMP2 via ATAPI.
Finder: Requested burn speed was 2x, actual burn speed is 2.4x.
Finder: Burn failed, Fri Dec 8 09:03:23 2006
Finder: Burn sense: 3/11/00 Medium Error, Unrecovered read error
Finder: Burn error: 0x8002006E The burn failed because of a medium write error.
There were many people having this problem at the apple forums. The prevelant solution was to do some tom foolery with your preferred language setting in System Prefs and then restart your computer.
I decided that this was silly and just restarted the finder, and BAM no more problem. I see that since I found the solution others have posted on the forums there with the same advice as mine.